Customer Success Story
Milestone Pavement Technologies
Highlights
Reduction in office workload allowed the Company to manage steady business growth without increasing staff count, saving approx. €35,000 each year.
The investment in dedicated software solution was paid back within one year thanks to automation of business processes and elimination of unnecessary work procedures.
About Milestone Pavement Technolgies
Milestone Pavement Technologies provide roads evaluation services to the Civil Engineering Industry including recording delivery and use of construction materials, providing complete materials traceability; conducting quality tests and ensuring all aspects of the construction process meet or exceed industry standards.
Milestone work with Local Authorities, Material Suppliers, Airports, Ports and Motorway Operators.
The Challenge
Milestone is committed to driving the innovation, however that drive & vision was hindered by several challenges.
The company relied heavily on spreadsheets for tracking and managing all quality control processes, including documenting materials delivery, recording the outcomes of quality tests and compiling comprehensive reports for stakeholders.
Using spreadsheets led to data trapped in silos, making it difficult to access and analyse information in real-time causing delays in decision-making.
There was a significant risk of human error associated with spreadsheets and manual data entry. Data duplication and loss of critical information could lead to quality control issues and compliance risks.
Manual nature of spreadsheets consumed significant time and resources, limiting the company’s ability to scale its operations efficiently and respond swiftly to emerging challenges on the construction site.
The Solution
After conducting a comprehensive review of its operations Milestone defined the criteria for a new solution, including the ability to automate workflows, improve materials traceability, increase data accuracy and enhance reporting capabilities.
The Company explored available options; however generic software packages were deemed unsuitable for meeting the unique requirements of the road construction quality control. As a result, Milestone made a strategic decision to invest in a bespoke software solution:
They needed a solution designed from the ground up, to fit like a glove, accommodating the unique workflows, reporting requirements and data management practices that define the company’s operations, without unnecessary features or cumbersome workarounds. This directly translates into enhanced productivity, as the software supports the most efficient execution of tasks.
Another important aspect was the solution’s scalability, allowing the software to adapt to the company’s growth and changes in the industry. This means that the company won’t outgrow its software. The solution is designed with modularity in mind, allowing additional features, functionality or capacity to be added as needed without a complete overhaul of the system, securing a competitive edge in a fast-changing industry.
The Results
Overall, the optimisation of data entry and automation of reporting tasks has reduced manual workload, allowing staff to focus on higher-value activities. This reduction in manual labour has directly translated into reduction of costs and increased project throughput.
Improvements in data accuracy – thanks to digital record-keeping – support making decisions based on reliable information. Real-time reporting provides insights into project progress and quality control metrics, enabling proactive decision-making and swift resolutions to potential issues.
Automated documentation and reporting on materials traceability simplify the audit processes and ensure that all necessary industry regulations and compliance criteria are met without fail.
In the context of materials delivery & traceability it has been reported that error rates in delivered material logging decreased by 50% in the first 6 months since implementation, while in relation to quality control, instant access to test results allows technicians to react immediately if results are not within acceptable parameters.
According to the managing director, the software’s ability to streamline data processing has eliminated the need for additional workforce. Reduction in administration workload has allowed the company to manage steady business growth without increasing staff count.
Decision to invest in a digital transformation solution represents Milestone’s commitment to operational excellence, future-proofing and strategic growth. It highlights the company’s dedication to maintain a competitive edge through efficiency, scalability and the agility to adapt to future challenges and opportunities.
The investment was paid back in 12 months.
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What People Say
Highlighting of issues assists technicians to immediately report non-conformances helping our customers to take prompt corrective actions. The system is administered through a dashboard where site technicians, materials and tests are assigned to jobs, and this significantly reduces errors.
We now have a more efficient, secure and reliable system that has improved the quality of service to our customers and has given us a platform to make further improvements in other areas of our business
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