Tourism & Hospitality
Customer Success Story
Excursions Ireland
Highlights
Optimised business processes and improved communication with all stakeholders results in reduction of administration workload by 65%.
Automation of tasks and work and elimination of paperwork allows Excursions Ireland to save 4,000 person-hours every season.
Thanks to significant workload reduction and time saved, the investment in custom software solutions was paid back within 6 months since implementation.
About Excursions Ireland
Excursions Ireland is the leading provider of ground services to international cruise lines visiting Ireland. The company offer a wide variety of services including shore excursions, pre/post tours, turnaround services, incentive travel and specialist tours. Every year, Excursions Ireland organise around 4,000 excursions for tourists visiting Ireland by cruise ship.
The Challenge
Planning tours and excursions takes a lot of time. Excursions Ireland used complicated filing systems that required a lot of paperwork and data duplication. Many important documents were stored on local PCs without backups, making it difficult and time-consuming to find the correct and up-to-date files. There was no good system for sharing data and information.
Business processes were complex, so mistakes were common. Reporting on key business performance indicators (KPIs) hardly existed.
The Solution
In the first phase of the project, we analysed and documented all business processes and reviewed the systems and tools that Excursions Ireland was using. This allowed us to streamline business processes before writing any code and ensure that our software was designed and built around optimised workflows.
The software automated business processes, reducing the overall workload by 50%. This was achieved by:
- Eliminating multiple data entry points and duplicate documents
- Completely eliminating spreadsheets
- Significantly reducing paperwork, making the office 90% paperless
- Eliminating complex filing systems
- Providing instant access to tour and excursion data and documents via a dedicated mobile app
The Results
Excursions Ireland saves an average of 2 hours per excursion by using dedicated software. solution designed and developed by GRIP. With 4,000 excursions organised each year, this saves the Company around €80,000 per year.
Our software has helped Excursions Ireland grow its business by over 300% in 10 years since the app launch. It has also made their data more secure and safe, as only authorised personnel can access it.
The investment in our software solution was paid back within 6 months.
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What People Say
We met with GRIP Software Solutions team and we were so impressed with how quick they were able to understand our industry and our needs. Something that takes others a lot longer. It's a very unique, niche market but the team understood it within weeks. We would choose them again without any hesitation.
The custom software automated our core business processes and saved us numerous working hours as it's a one-stop-shop for all our needs for processing and delivery for our clients. It allows us to develop our business further and seek out new clients. We wonder how we managed without before.
The team at GRIP is super efficient and all requests and queries are answered in a timely manner which is wonderful as our business is 24/7 in the summer months so efficiency in replies is hugely needed. When new additions were added to the project they completed these within the time frame requested by us. Their attention to detail, their quick understanding of our product and their willingness to teach us and drive it forward - making it a unique tool for us in our daily efforts. They were extremely efficient and anything that we requested was dealt with and developed to the standard and expectation that we had.
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